Privacy Policy

1. Introduction

This Privacy Policy explains how The Therapy Platform Pte Ltd ("we", "us", "our") collects, uses, discloses, and protects your personal data when you access or use defintel.life (the "Platform") and its associated services, including:

• Psychological Mirror assessment
• Defensive Intelligence e-learning program
• AI-assisted coaching features

By using the Platform, you consent to the collection and use of your data in accordance with this Privacy Policy.

2. Scope of This Policy

This Privacy Policy applies to:

• all users of the Platform
• all data collected through the Platform
• all interactions with the Services

This Policy does not apply to third-party services that may be integrated or linked from the Platform.

3. Types of Data We Collect

3.1 Personal Data You Provide

This may include:

• name (if provided)
• email address
• account login credentials
• responses to assessments (e.g., quiz inputs)
• content submitted via AI coaching interactions (e.g., written conversations)

3.2 Behavioral and Usage Data

We may collect:

• how you interact with the Platform
• pages viewed and features used
• time spent on specific sections
• interaction patterns with the AI coach

3.3 Technical Data

We may collect:

• IP address
• device type
• browser type
• operating system
• session data

3.4 Sensitive Data Disclaimer

The Platform may process information related to personal experiences, interpersonal relationships, and emotional reflections. However, the Platform is not intended to collect or process clinical mental health data. Users are responsible for the content they choose to provide.

4. Purpose of Data Collection

4.1 Service Delivery

• generate Mirror Reports
• personalize user experience
• provide AI coaching interactions

4.2 Product Improvement

• improve assessment accuracy
• refine content and features
• enhance AI system performance

4.3 Analytics and Research

• analyze user behavior
• understand engagement patterns
• improve product design

4.4 Communication

• send account-related information
• provide updates or service notifications
• respond to user inquiries

4.5 Legal and Security Purposes

• detect misuse or fraud
• enforce Terms of Use
• comply with legal obligations

5. Legal Basis for Processing

Where applicable under data protection laws (e.g., GDPR), we process data based on:

• user consent
• legitimate business interests
• contractual necessity
• legal obligations

6. Data Sharing and Disclosure

We do not sell your personal data.

6.1 Service Providers

We may share data with trusted third-party providers for hosting and infrastructure, analytics, and platform functionality. These providers are contractually required to protect your data.

6.2 Legal Requirements

We may disclose data if required to comply with laws or regulations, respond to lawful requests, or protect rights, safety, or property.

6.3 Business Transfers

In the event of a merger, acquisition, or sale, user data may be transferred as part of business assets.

7. AI and Automated Processing

The Platform includes AI-generated features. AI-generated responses are based on automated processing and outputs are not guaranteed to be accurate or complete. AI interactions may be used to improve system performance. Further details are provided in our AI Safety & Use Disclosure.

8. Data Retention

We retain personal data only for as long as necessary to provide Services, fulfill business and legal obligations, and improve product performance. We may retain anonymized or aggregated data indefinitely.

9. Data Security

We implement reasonable safeguards including access controls, encryption where appropriate, and secure infrastructure practices. However, no system can guarantee complete security. Users are responsible for safeguarding their account credentials.

10. Your Rights

Depending on your jurisdiction, you may have rights to access, correct, delete, or restrict processing of your personal data, and to withdraw consent. To exercise these rights, contact us at [email protected].

11. Cookies and Tracking

We may use cookies and similar technologies to enhance user experience, analyze usage patterns, and improve performance. You may adjust browser settings to manage cookies.

12. International Data Transfers

Your data may be transferred and processed outside your country of residence. We take reasonable steps to ensure that data is protected and transfers comply with applicable laws.

13. Children's Privacy

The Platform is not intended for individuals under 18. We do not knowingly collect data from minors. If such data is identified, we will take steps to delete it.

14. Third-Party Links

The Platform may contain links to external websites. We are not responsible for their privacy practices, content, or policies.

15. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be reflected with an updated "Last Updated" date. Continued use of the Platform constitutes acceptance of the updated Policy.

16. Contact Information

For questions regarding this Privacy Policy, contact:

The Therapy Platform Pte Ltd